We accept cancellations, however we reserve the right to apply cancellation charges as we incur costs from the moment we confirm your booking. Details of these charges for our Douro tours are given under the Booking Conditions (clause 4).
For our Porto tours, we will charge a cancellation fee of 100% if booking is cancelled 2 days or less before the event.
You may cancel your booking by sending an email to firstname.lastname@example.org. If it is physically impossible for a tour to go ahead, it will be cancelled. Examples of Force Majeure include natural disasters, extreme weather conditions or fuel shortages. We will immediately refund you in these cases.